Privacy Policy

1. Who we are

Plutino Labs (“we”, “us”) is the data controller for the information described here. You can reach us at privacy@plutinolabs.dev or through our contact page.

2. Information we collect

Information you give us

• Your name and email address, if you contact us or ask for support.
• Anything you choose to include in a message, bug report or feedback form.
• If an app offers an optional account, the email address and display name you provide when creating it. No app of ours requires an account today.

Information collected automatically

• Website: our host records standard server logs (IP address, browser type, pages requested and timestamps) for security and to keep the site running.
• Apps: nothing. Our apps collect no analytics, no usage data, no device identifiers and no crash reports. Where Apple or Google show us aggregate figures in App Store Connect or the Play Console, that data is gathered and anonymised by them from people who chose to share it. It never reaches us in a form that identifies anyone.

Information we do not collect

Our apps collect nothing from your device: no analytics, no identifiers, no profile of how you use them. We have never sold personal information and have no plans to. We use no advertising networks, no third-party tracking pixels and no cross-site trackers, and we do not build advertising profiles or combine what little we hold with data from anywhere else.

If that ever changes we will say so here first, and date the change at the top of this page.

3. How we use information

• To provide, operate and maintain our website and applications.
• To answer your questions and provide support.
• To investigate and fix problems you report to us.
• To meet legal obligations, and to protect against fraud or abuse.

Where the law requires a lawful basis (for example under the UK/EU GDPR), we rely on legitimate interests for security and product improvement, contract performance for delivering an app you have bought or installed, and consent where we ask for it.

4. Service providers

We rely on a small number of third parties to run the business: our website host, our email provider, and the stores that distribute our apps (the Apple App Store, Google Play and Steam).

Our host and email provider act on our instructions and may not use what they handle for their own purposes. The stores work differently: when you buy or download an app through one, that transaction runs under the store's own privacy policy, not ours. We never see your payment details, and what reaches us is limited to the aggregate figures described in section 2.

Some builds can also be downloaded straight from this website. That involves no store at all, only the standard server logs described in section 2.

5. Sharing your information

We share personal information only when one of the following applies:

• You have asked us to, or given consent.
• A service provider needs it to perform a task described above.
• The law requires it, or it is needed to establish or defend a legal claim.
• The business is sold or reorganised, in which case information transfers with it and this policy continues to apply until you are told otherwise.

6. How long we keep it

Support correspondence is kept for two years, so we have the history if you write to us again about the same thing. Server logs are held by our host under their own retention schedule, typically no more than 30 days. We hold no crash or analytics data at all, so there is nothing of that kind to retain. When information is no longer needed, we delete it.

7. Security

We use reasonable technical and organisational measures to protect personal information, including encryption in transit and access controls on the systems that hold it. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

8. Children

Our apps and website are not directed at children under 13 (or under the higher age set by local law where you live, which is 16 in parts of the European Economic Area), and we do not knowingly collect personal information from them. Our apps collect nothing from anyone's device regardless of age. If you believe a child has sent us information through email or a support request, write to us and we will delete it.

9. Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, to receive a portable copy, and to withdraw consent at any time. Residents of California may also request details of the categories of information collected and disclosed, and may opt out of any sale of personal information. We do not sell it.

To exercise any of these, email privacy@plutinolabs.dev. We will respond within the period the applicable law allows. You will not be charged or treated differently for asking. If you are in the UK or EU and are unhappy with our response, you may complain to your national data protection authority.

10. International transfers

We are based in the United States and our service providers may process data there or elsewhere. Where information moves out of the UK or European Economic Area, we rely on appropriate safeguards such as the standard contractual clauses.

11. Changes to this policy

If this policy changes we will update the date at the top of the page, and for significant changes we will give notice in the app or on this site before they take effect.

12. Contact us

Questions about privacy go to privacy@plutinolabs.dev. Anything else is welcome through the contact page.